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Support |
Support is provide to all registered users of ScoreBook Assistance. If your question or problem is not resolved here, please send an e-mail to scorebook_assistance@hotmail.com. Please be sure to include your name, registration number and version number of ScoreBook Assistance. Thank you for your patients.
FAQs:
| Question | Answer |
| Why does the Setup program say "Out of Disk Space" even though the installation drive has plenty of disk space available? | SBA requires that several system files be installed into your system directory which is typically on your primary hard drive (C:). So, even if you have sufficient space on the secondary hard drive (such as drive D:), the Setup program may need additional space on the system drive. |
| Why do some players show more games played than they actually have played in? | If a player's stats are saved on the Stats form, even if the values are all zeros the player will be treated as if they have played the game. If the stat values are displayed in a 'blue' font, then the values have been saved in the database and the player is counted as having played the game. |
| How can I print a blank score sheet with only the Game information included -- no Players in the LineUp column? | If you first Save the LineUp before adding any Players, then the report will have the number of blank lines equal to the Number of Players selected on the LineUp form. |
| How can I print the stats for just the last 3 games? | Before printing the report, set the Active Date Range to include on the last 3 games. In fact, you can set the dates to include any set of games. Afterward, be sure to set the range back to the dates for the complete season. |
Known Problems in Version 3.40:
| Problem | Cause | Solution |
| The message "Database Initialization Failed. Empty.mdb - file not found. Please re-install the software." appears when you try to create a New database file. | The default program path is incorrectly changed when a database is saved in a directory patch other than the program installation path (typically: C:\Program Files\ScoreBook) | Open the Sample.mdb database file that can be found in the program path. Then, close this sample and create a new database by selecting the "New" option under the Files menu. Once the database is created you may save it under a different directory path. |
| Reports do not print and the message "Error# 20535 - Unable to connect: incorrect session parameters.; CrystalReport" appears in the error log when you try to run a report. (Note: You can access the error log from the View menu.) | If you installed Microsoft Access 2000, then the drivers for Crystal Reports were also updated to a new version. ScoreBook Assistant uses an Access97 database that requires different drivers. | Send an e-mail to scorebook_assistant@hotmail.com requesting the correct drivers and installation instructions. |
| The HTML Calendar Report does not print the games and practices for the last day of the month. | There is a bug in the program. | SBA Version 3.42 will have a correction for this problem. It will be available soon. |
| The Calendar Reports do not print the games on the schedule if there is also a practice or other event on the same day. | There is a bug in the program. | SBA Version 3.42 will have a correction for this problem. It will be available soon. |
| If you are using the Plate Appearences (vs. Official At Bats) to input player the stats (on the Stats Form), the Sacrifice Hits (SF) stat is not handled correctly when computing the batting average, slugging percent and on-base average. | There is a bug in the program. | SBA Version 3.42 will have a correction for this problem. It will be available soon. |
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